5/27/2023 0 Comments Restaurant terms bookuSpeaking of tracking customers, the restaurant manager can use the daily log book to do just that: track guest behavior. Smart manager log books will give the opportunity to reference a specific check number, so management can close the loop in the customer database. While the POS will keep track of discounts and voids automatically, sometimes it’s nice to attach a story as to why something was discounted, voided, or lost. However, in the rare case that there are, they can be tracked in the manager log book, especially if they require action from the next shift's manager. In an ideal world, there would never be any check issues. At the end of the month, the owner could tally up the votes for everyone on your team, and decide on who the “employee of the month” is based on peer-collected data. On that same vein, the manager logbook can also be used to recognize great employees.Įvery day, the GM could make note of an “employee of the day” across the team. When individual staff members meet a certain threshold (perhaps three shifts late), you could set aside a time to sit down with them and ask how you can help them be on time more often. The manager log book can be used to keep a “file” on all employees, so it’s easy to keep track of every time they were late, called out, or called in sick. Maybe someone has been punching in late, frequently calling in sick, or asking others to cover their shift. Has someone been disengaged lately? Track employee disengagement in the manager logbook. Here are seven creative ways the manager log book can be used to keep staff in the loop. Seize the full potential of the manager log, you must. The log is a phenomenal tool for facilitating quick and easy communication with staff on any number of topics. Many restaurants reserve the log for management’s eyes only, which is a huge mistake. Traditionally, the manager log has been thought of as a diary of sorts, where the manager on duty records the goings on during their shift to keep the rest of management in the know the good, the bad, and the ugly of it.
0 Comments
Leave a Reply. |